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  FAQs 

Order Online

  • How to order travel money online?
  • Do you have any limits on orders placed online?
  • Can I specify my preferred currency denominations when ordering online?
  • I placed an order online, but I didn't receive a confirmation email - What should I do?
  • Is there any fee for currency exchange online?
  • How far in advance can I place my order?

Order Pickup

  • Where can I collect my order?
  • Can I pick up any time of the day?
  • What happens if my order is not ready on the specified date?
  • What type of ID is needed for collection?
  • Can I designate someone else to pick up my order on my behalf?
  • What should I do if I miss the pickup date for my order?

Personal Information

  • Is my personal information secure when placing an order online?

Foreign Currency

  • Can I order more than one currency at a time?
  • The currency I require is not listed, can I still order?
  • I do not know which currency I need for my trip - What should I do?
  • What do I do with any unused currency on my return?

Order cancellation/modification

  • Can I modify the pickup date after I've placed my order?
  • How can I cancel my order?
  • Can I modify the amount of my order after it has been placed?

Exchange Rates

  • How do I know what exchange rate is being applied to my order?
  • Are online and exchange bureau purchase rates the same?

Order status 

  • How do I know if my order was successful?

Online Payment

  • What forms of payment are accepted?
  • Is there a fee when using bank cards for online payments?
  • Do you accept corporate/business credit cards?

Customer Support

  • Whom should I get in touch with for inquiries?
  • How can I provide feedback about my experience with ChangeGroup?

Home Delivery

  • How can I modify my delivery date?
  • Who can sign for home delivery?
  • What happens if I miss home delivery?
  • What can I do if my order doesn't arrive on time? 

BuyBack Guarantee

  • How does the BuyBack protection work?
  • Do I need to request the BuyBack of a currency within a certain time?

 

ChangeGroup France
49 Avenue de l'Opéra
75002 Paris
France

Contact Us

Our Branches

  • Lille
  • Paris
  • Gare du Nord
  • Aéroport Toulouse Blagnac
  • Euroairport Basel Mulhouse
  • Nice
  • Nantes

Our Services

  • International SIM Cards
  • Home Delivery
  • BuyBack Guarantee
  • Tax Free Refund
  • ATM Network

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