Home delivery, buy your foreign currency onlie
Get your currencies delivered at your doorstep!
Fast & convenient 48-72H
Secure delivery service
Full coverage
of France
Attractive pricing
19,90€
About ChangeGroup home delivery service
Preparing for a trip abroad, especially as a big family, can be stressful at times. Let at least the currency ordering be a breeze. Now with a home delivery service offered by ChangeGroup, you can quickly and easily get your foreign currency delivered at your doorstep right before you travel. You don’t have to worry about the logistics of finding an exchange bureau, which might be kilometres away! For only 19.90€ you can enjoy our home delivery service, anywhere you are in the metropolitan France (excluding Corsica). Please allow 48-72h (business days) to receive your order and rest assured, your package is fully secured and insured.
*You will be ask to send a copy of your valid ID in order to fulfill your home delivery request.
How does it work?
Place your currency order online
Choose home delivery & pay securely using your back card online.
Get your ID validated & track your order
You’ll receive a confirmation email followed by an email requesting a copy of your valid ID & a tracking link.
Receive your currencies at your home
You’ll be asked to present your ID and to sign the delivery. Enjoy your trip!
Things to keep in mind about home delivery service (T&C’s)
- Delivery coverage: Home delivery is available in metropolitan France, excluding Corsica.
- Delivery amounts: Minimum delivery order is €200 and maximum €2000
- Delivery fee: Flat and costs €15.95 inclusive of insurance and packaging
- Delivery time is 48-72h (business days) for orders placed before
- Delivery reception: In order to receive your package you need to be home at the time of delivery. Package delivery to the mailbox is not allowed. You need to present your valid ID (passport or ID card) and sign the delivery receipt.
- Delivery address: Home delivery is only allowed to your home address, not the office or any other. Once the order is placed, it is impossible to change the delivery address.
- Delivery insurance: Your package is fully insured by the delivery service. For any issues or concerns regarding your delivery please contact our customer service team at: orders@changegroup.fr
- Order cancellation: You can cancel your order within 24 hours from the moment it was placed. Please inform our customer service at your earliest convenience: by email orders@changegroup.fr or by telephone (0)1 58 18 34 80. You will receive a 100% refund including the shipping costs.
After 24 hours, once the order has been shipped, it is no longer possible to cancel it. In this case, the order must be refused at the time of delivery. You will be reimbursed the order total minus the 15.95€ delivery fee. - Order shipping delays: If the order does not arrive on time (within the 72h working days), and you no longer need your foreign currencies you can simply refuse the order at the door and it will be shipped back at our expense. We will credit your account with the amount of your order upon receipt of the package.
*Please note that the 72 hours (working days) are counted from the receipt of your copy of the identity document by email. - Order error: If, upon receipt of your order, you notice a wrong currency or a difference in the amount, please contact us immediately. We will do our best to investigate and fix the issue. Under no circumstances should the package be opened in the presence of the delivery person.
Verification of your identity
Verification of your identity document:
In order to ship your currency to your home, you will be asked to provide us with your valid identity document by email.
The official documents accepted are the following: - National identity card (FR and EU)
- Passport
- Residence permit (EU)
- Residence permit expired + application for renewal of residence permit (EU)
- Temporary residence permit (EU)
- Special residence permit (EU)
- Diplomatic passport
Documents not accepted: - Driver's license