International SIM cards & eSIM cards FAQs

• Select your destination currency and enter the amount you would like to order, either in euros or in the foreign currency.
• Select from which Prosegur Change branch you would like to collect your order and select your collection date.
• Carefully enter your address and contact details and make payment online via your credit or debit card.

For security, you can order up to 2000€ online per month, with a limit of two transactions. If you need to order more often or for larger amounts, just reach out to us at +49 (0) 211 421 65868 or by mail info-de@prosegurchange.com.

It's not possible to choose particular note denominations when ordering online.

Ordering online is fast and efficient, usually taking just under 2 minutes. We prioritize your time, ensuring a seamless experience without unnecessary delays.

Our email confirmations are automatically sent. You can either reach our Travel Money helpline from Monday to Thursday, 9:00 - 17:00, and on Fridays from 9:00 - 17:00, except for bank/public holidays. Get in touch with us at +49 (0) 211 421 65868 or by mail info-de@prosegurchange.com.

We don't charge commission for online currency orders. You'll always see the exchange rate before purchase, and there are no extra fees for online reservations.