Thank you for visiting ChangeGroup. Despite many of our branches being in historical and culturally protected buildings, we work diligently with local authorities and preservation societies to provide access to our branches for people with disabilities where possible. We are also committed to providing digital accessibility for people with disabilities. We are continually striving to improve the user experience for everyone, and applying the relevant accessibility standards. ChangeGroup takes the following particular measures to ensure accessibility of our website: We integrate accessibility into our procurement and recruitment practices; We provide accessibility training for staff; We include people with disabilities in our design personas and we commission independent annual evaluation of our websites (see below.)

Computer keyboard with with one key highlighted with a disability symbol

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. ChangeGroup’s website is conformant with WCAG 2.1 level AA with few exceptions that are undergoing improvement (for more information, see section ‘Limitations and alternatives’ below). Independent external evaluation of the accessibility of ChangeGroup’s websites are conducted annually by: 

Eficode Oy ( 
Pohjoinen Rautatiekatu 25, 00100 Helsinki, Finland.

Limitations and Alternatives

Despite our best efforts to ensure the accessibility of our website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below. 

Comments from users: Uploaded images may not have text alternatives because we cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 10 business days. Please email us at if you encounter an issue.

Archived documents: These documents might not work with current assistive technologies because they use outdated technologies that do not support accessibility. We convert documents to new formats upon request within 3 business days.

An athlete with a prosthetic leg running on a beach
Image of person reading braille


We welcome your feedback on the accessibility of ChangeGroup’s website. Please let us know if you encounter any accessibility barriers on our website: 
     Phone: +44 20 3675 8200
     Postal address: 353 Oxford Street, London W1C 2JG, UK

We aim to respond to accessibility feedback and formal complaints within 5 business days, and to propose a solution within 10 business days. You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.