Please select your country below and we will redirect you to your local ChangeGroup website.
How do I order travel money online?
Do you have any limits on orders placed online?
Can I specify my preferred currency denominations when ordering online?
I placed an order online but I didn't receive a confirmation email - What should I do?
Is there any fee for currency exchange online?
How long does it take to place an order online?
How far in advance can I place my order?
Where can I collect my order?
Can I pick up any time of the day?
What happens if my order is not ready on the specified date?
What type of ID is needed for collection?
Can I designate someone else to pick up my order on my behalf?
What should I do if I miss the pickup date for my order?
How long does it take before I can collect my order from a ChangeGroup branch?
Is my personal information secure when placing an order online?
Can I order more than one currency at a time?
The currency I require is not listed, can I still order?
I do not know which currency I need for my trip - What should I do?
What do I do with any unused currency on my return?
How can I cancel my order?
Can I modify the amount of my order after it has been placed?
How do I know what exchange rate is being applied to my order?
Are online and exchange bureau purchase rates the same?
What does order not processed mean?
Is there a fee when using bank cards for online payments?
Do you accept corporate/business credit cards?
Whom should I get in touch with for inquiries?
How can I provide feedback about my experience with ChangeGroup?
What time does your travel money helpline open?
How can I amend the date of delivery?
Who can sign for delivery?
What happens if I miss postal delivery?
What do I do if my order does not arrive on specified date?
How does the BuyBack protection work?
Do I need to request the BuyBack of a currency within a certain time?
Still have questions? Please contact us at orders.changegroup.fr or at (0)158 1834 80